Careers
Design Consultant
Reporting to: Sales Manager
Since 1977 Gem Cabinets have been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers whom we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
As a Design Consultant, you’ll play a hands-on role in transforming our clients’ visions into reality while driving sales and fostering strong, lasting relationships. You’ll collaborate directly with customers—guiding them through design options, pricing, and product selections to create beautiful, functional spaces. In this fast-paced, creative environment, you’ll stay ahead of design trends, offer expert recommendations, and work closely with internal teams to ensure each project’s success. Your design expertise, problem-solving skills, and dedication to exceptional service will ensure every client leaves thrilled with their final result. If you’re passionate about design, enjoy working with people, and thrive in a dynamic setting, this role is for you!
KEY RESPONSIBILITIES
- Design & Sales: Create designs and price orders based on blueprints and client measurements. Provide timely layouts, 3-D renderings, and upgrade options. Guide clients through color, finish selections, and project timelines.
- Client Interaction: Meet with clients in the showroom or on-site, ensuring all documents are approved and changes recorded. Respond to client inquiries within 24 hours, escalating as needed.
- Site Measures: Accurately measure client worksites, verifying appliance specs and accounting for plumbing, electrical, and HVAC. Complete hazard assessments per safety policies.
- Communication & Teamwork: Maintain daily availability and communicate schedule changes. Share knowledge and ensure coverage during absences.
- Account Management & Professionalism: Ensure account payments before delivery. Maintain professional dress, including PPE for site visits.
KNOWLEDGE & SKILLS REQUIRED
- Cabinet design designation or equivalent industry experience.
- Preferred: Interior Design Technologist qualification.
- 1+ year experience in sales, customer service, or cabinet design.
- Proficiency in 2020 Design software and Microsoft Office
- Strong communication, project management, and client service skills.
- Ability to manage multiple priorities, solve problems, and resolve conflicts diplomatically.
- Detail-oriented, self-motivated, and adaptable in fast-paced settings.
- Valid Class 5 driver’s license and personal vehicle for site visits.
Pay Structure: The annual salary for this position ranges from $40,000 – $60,000, depending on experience. Upon the successful completion of a designated probationary period, the compensation structure will shift to include a base salary plus commission.
If this opportunity sounds like one you might be interested in, we would love to hear from you. At Gem Cabinets all of our roles are essential to delivering an exceptional customer experience, and we pride ourselves on our culture.
To apply for this position, please send your cover letter and resume to:Gem Cabinets, hr@gemcabinets.com
Shop Administrator
Department: Shop
The Shop Administrator is crucial in supporting the Shop Department by efficiently organizing and communicating project deadlines and managing work orders in the internal database. Working in a fast-paced yet casual environment, the Shop Administrator collaborates closely with the Shop Coordinator and ensures customer satisfaction through accurate data entry and administrative tasks.
KEY RESPONSIBILITIES
- Administrative Support:
- Collaborate with the Shop Manager, Shop Coordinator, and Shop Foreman to handle administrative tasks effectively.
- Manage incoming emails and phone calls promptly and efficiently.
- Project Management:
- Conduct necessary data entry for each project.
- Create and help maintain traffic flow into the Shop.
- Create New Revenue orders.
- Communicate with various staff members to finalize project details.
- Data Management:
- Notify the Shop Coordinator about any issues or concerns and update the database accordingly.
- Check created orders and confirm correct information.
- Scan complex paperwork into the designated Documents folder for easy access.
- Review GC to ensure all necessary information is included. If any information is missing, report it to the Shop Coordinator. If the GC is complete, finalize the job and pass it to the Shop Coordinator for planning and scheduling.
- Safety and Compliance:
- Distribute completed paperwork to the shop personnel as required.
- Communication and Feedback:
- Review concerns or ideas with the Shop Manager and Shop Coordinator to improve operations.
- Greet customers when they arrive on-site and assist them with any immediate requests
KNOWLEDGE & SKILLS REQUIRED:
- Excellent skills in Microsoft Outlook and Excel to manage emails, data, and administrative tasks effectively.
- Strong written and verbal communication skills.
- Good interpersonal skills for effective collaboration with team members and clients.
- Proficient in data entry with high accuracy and attention to detail.
- Possess a pleasant telephone manner and the ability to handle pressure and disappointments professionally.
- Knowledge of the fundamentals of kitchen cabinet fabrication.
- Strong organizational skills to handle multiple priorities efficiently.
- Ability to function well under interruptions and meet deadlines.
- Ability to be diplomatic while dealing with clients and staff.
- Strong numerical skills to work with numbers accurately.
- Must be focused and attentive to details in all tasks.
- Interest in staying updated with ever-changing technology.
Gem Cabinets, hr@gemcabinets.com
