Careers

QA Inspector

Closing Date: Jul 31, 2024

Department: Installation

Since 1977 Gem Cabinets have been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again!  As a locally owned and operated family business Gem prides itself on its culture of taking care of its people.  Whether that is our customers whom we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do.  As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.

Are you ready to join a dynamic team in a fast-paced, semi-casual environment? We’re looking for a Cabinet QA Inspector who will play a crucial role in ensuring customer satisfaction and product quality. If you have a keen eye for detail and design, excellent communication skills, and expert knowledge of cabinet installation, this job is for you!

KEY RESPONSIBILITIES                                                             

  • Inspect cabinet installations and prepare quality control reports.
  • Identify and address installation, safety, product, and design issues.
  • Collaborate with the Installation Administrator to ensure workmanship concerns are resolved.
  • Perform occasional pre-install inspections for site readiness.
  • Handle basic service repairs and apply wood top protection when needed.
  • Provide feedback on ongoing product concerns.
  • Oversee multi-family projects to ensure timely completion.
  • Occasionally deliver and pick up items from job sites.

KNOWLEDGE & SKILLS REQUIRED

  • Proficiency in kitchen cabinet installation fundamentals.
  • Familiarity with cabinet manufacturing processes.
  • Thorough understanding of standard methods, equipment, materials, tools, and practices in cabinet making.
  • Ability to read, interpret, and compose work orders.
  • Proactive self-starter with the ability to identify and implement improvements with minimal direction.
  • Proficiency in performing mathematical calculations, reading technical information, and analyzing situations.
  • Clear and concise verbal and written communication with colleagues and other departments.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to perform consistently under pressure and handle challenges professionally.
  • Demonstrated ability to remain calm and clear-headed in challenging situations.
  • Ability to work effectively with interruptions and meet deadlines.
  • Strong organizational skills with the capacity to handle multiple priorities and follow up consistently.
  • Attention to detail and a focus on accuracy.
To apply for this position, please send your cover letter and resume to:
Doug Strang, dougstrang@gemcabinets.com

Customer Service Supervisor

Closing Date: Aug 1, 2024

Department: Service

Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people.  Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.

The Customer Service Supervisor ensures exceptional customer service by overseeing the efficient completion of projects and warranty work. Leading a team of Project Coordinators, Warranty Coordinators, and support staff, the Customer Service Supervisor is pivotal in ensuring customer satisfaction and project success. This position requires cabinetry knowledge, excellent project management skills, and the ability to lead and mentor a team within a dynamic and fast-paced environment.

Key responsibilities:

  • Leadership:
    • Provide leadership, guidance, and support to Project Coordinators, Warranty Coordinators and support staff.
    • Motivate and support the team, provide constructive feedback, and foster a positive customer-focused environment.
    • Set performance goals and standards for the team.
    • Improve key performance metrics.
    • Address performance concerns and support the team with workload management.
  • Customer Communication and Issue Resolution:
    • Effectively communicate with customers, internal teams, and external partners to provide updates and address concerns.
    • Resolve issues and problems promptly using problem-solving and negotiation skills.
    • Manage escalated warranty claims and ensure timely resolution.
    • Analyze customer service feedback, issues, trends and opportunities for improvement.
    • Report customer service metrics to Customer Service Manager.
    • Continuously improve customer service processes and procedures to ensure ongoing satisfaction and operational efficiency.
  • Operational Oversight:
    • Communicate with other departments and stakeholders to coordinate service delivery and improvement, developing and implementing policies, procedures, and best practices for customer service.
    • Support in recruiting and training department staff.
    • Provide team support and coverage where needed.
    • Co-chair monthly safety meetings.
    • Complete safety accident/incident reports and maintain records for the Service Department.
    • Commitment to maintaining a safe working environment for all employees and customers relevant to the role.
  • Customer Service Manager Support:
    • Collaboration on department goals
    • Prepare and maintain training and backfill plans, including detailed process documentation for each role within the department
    • Backup when Customer Service Manager is absent

Knowledge and skills required:

  • High school diploma or equivalent; additional education or certification in cabinetry, or related industry experience preferred.
  • Proficiency in Microsoft Outlook and Excel, with excellent computer skills essential for the role.
  • 3 – 4 Years of customer service preferred.
  • 1 – 3 years in a supervisory role.
  • Experience in cabinet service management, with knowledge of cabinetry fundamentals an asset.
  • Excellent project management skills, including task prioritization, resource management, and meeting deadlines.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong interpersonal skills, with the ability to lead, motivate, and mentor a team effectively.
  • Demonstrated problem-solving and negotiation skills, with the ability to find practical solutions to complex issues.
  • Exceptional customer service skills, focusing on building and maintaining positive relationships.
  • Ability to work well under pressure, manage interruptions, and adapt to changing priorities.
  • Proficiency in using project management, communication, and documentation software.
  • Capacity to foster a sense of ownership and empowerment among internal support staff.
To apply for this position, please send your cover letter and resume to:
Gem Cabinets, andreeasaraolu@gemcabinets.com

Accounts Receivable Administrator

Closing Date: Aug 31, 2024

Department: Finance

Since 1977 Gem Cabinets have been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people.  Whether that is our customers whom we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.

The Accounts Receivable Clerk is responsible for generating daily invoices, collections, customer deposits, and related reconciliations and reports. The Accounts Receivable Clerk will work in a fast-paced but casual environment and play a supporting role in ensuring customer satisfaction by actively engaging necessary Sales Representatives, Managers, and staff to make sure invoices are correct and necessary follow-up is performed.

Key responsibilities:

  • Process AR Invoices
    • Generate daily invoices (projects, sales orders, holdbacks, service, etc.)
    • Process adjustments to invoices (customer credits, write-offs, change orders, etc.)
    • Follow up when information is missing/unavailable to ensure timely invoicing
  • AR Collections
    • Customers “on account”
      • Review AR ageing reports and communicate with customers to collect overdue accounts
      • Send AR statements to customers with outstanding balances
    • Retail Customer not “on account”
      • Review delivery schedules and call to collect outstanding balances before shipment/install
  • Customer Deposits
    • Process customer deposits daily, apply to open invoices or projects as required, reconcile daily
    • Reconcile POS machine deposits to reports daily
    • Follow up on customer payments received to ensure proper and efficient recording
  • Reporting and Reconciliations
    • Weekly
      • Prepare weekly aged AR report for management, follow up with customers for amounts to collect
      • Prepare weekly retail collections tracking report, communicate and facilitate customer payment before pickup/delivery
    • Monthly
      • Prepare AR aged report and reconcile to GL
      • Prepare customer deposits report and reconcile to GL
  • Other Tasks
    • Provide coverage for receptionist as part of a team of employees, approx. once every one to two weeks
    • Ad hoc requests and reporting as requested by the Controller

Knowledge and skills required:

  • 2+ years’ experience in Accounts Receivable
  • Experience communicating with customers and handling collections
  • Excellent computer skills in Microsoft Outlook, Word, and Excel
  • Excellent and effective written and verbal communication skills, along with good interpersonal skills
  • Must be able to work independently with minimal direct supervision and as part of a team
  • Strong time management skills with the ability to handle multiple priorities effectively
  • Maintain strong professionalism internally and when dealing with
To apply for this position, please send your cover letter and resume to:
Gem Cabinets, hr@gemcabinets.com

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