Careers
Receptionist / Administrative Assistant
Reporting to: Office Manager
Department: Administration
Deadline: March 29, 2023
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Receptionist/Administrative Assistant is the first point of contact for our customers, you will be responsible for taking all incoming calls, greeting walk in customers, processing payments, provide support and guidance to our customers, preparing incoming and outgoing mail, and perform general office duties and provide administrative support.
The Receptionist/Administrative will work in a fast-paced professional environment and play a critical role in ensuring customer satisfaction by directing customers to the appropriate place or person after systematically assessing the customer’s needs.
KEY RESPONSIBILITIES
- Answer and direct all incoming phone calls (4 lines) to the appropriate person or department
- Manage messages in a timely manner, sending e-mails or calling cell phones as needed
- Maintain up to date phone list
- Assist and direct walk-in customers to the appropriate person or building
- Greet customers as they enter and determine whether they require help in the showroom and if they have already been assigned a specific Sales Representative
- Direct customers to appropriate area for pickups, returns or repairs
- Process payments as needed in person or via telephone and create receipts, distribute copies to appropriate place
- Send and receive all mail and courier packages
- Assist Sales Representatives and Managers with administrative tasks as needed
- Enter gas receipts submitted by employees from Hughes into spreadsheet once a month
- Compile list of jobs not invoiced when Montalco and Norcraft invoices are paid
- Ensure showroom is presentable
- Assist Admin Department with non time sensitive data entry and support
- Adhere to business casual dress code
KNOWLEDGE & SKILLS REQUIRED
- At least two years of administrative experience, including reception duties
- Excellent and effective written and verbal communications skills, along with good interpersonal skills
- Professional approach to customer service
- Proficient in Microsoft Office
- Administrative skills: answering phone calls, managing showroom appointments and walk ins, maintaining records
- Must be able to work independently with minimal direct supervision and as part of a team
- Perform consistently under pressure and handle pressure professionally
- Must be patient, focused and attentive to details
- Must be able to function with interruptions and deadlines
- Strong organizational skills with ability to handle multiple priorities effectively
- Problem solving and negotiation skills
- Ability to be diplomatic when dealing with clients
- Able to work well with numbers
Gem Cabinets, hr@gemcabinets.com
