Careers
Service Coordinator
Reporting to: Service Manager
Department: Service
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Service Coordinator supports the Service Department by ensuring all materials are available and allocated to the project and the work is assigned to a qualified Service Technician for project completion.
The Service Coordinator will work in a fast-paced but casual environment and play a critical role in ensuring customer satisfaction by actively engaging necessary staff, Service Technicians, Site Superintendents and Homeowners in a wide range of customer service scenarios while adhering to quality control standards, jobsite safety and making sure building codes are followed.
KEY RESPONSIBILITIES
- Manage, coach and provide good leadership to the Service Technicians
- Take calls and/or emails from staff, Service Technicians, Site Superintendents and Homeowners on a daily basis regarding any site, safety, product, or design issues to determine the best course of action to resolve the issue(s)
- Schedule Service Technician appointments on a daily basis
- Organize all information and materials for Service Technicians as needed
- Initiate booking appointments when parts arrive or are completed
- Ensure adequate amount of work is scheduled for each Service Technician
- Monitor area travel allowance for each day to ensure minimal drive time
- Verify all materials noted as needed by Service Technicians are accurate and needed
- Necessary data entry
- Record any and all information in BP for future reference
- Order necessary product(s) needed to complete the project from the Shop and/or factory
- Review any discrepancies or needed clarifications regarding returned paperwork with Service Technicians each morning
- Determine the reason for needed service and whether a PO is justified. Submit PO requests to builders or customers as needed
KNOWLEDGE & SKILLS REQUIRED
- Excellent computer skills in Microsoft Outlook, Word, and Excel
- Excellent and effective written and verbal communications skills, along with good interpersonal skills
- Pleasant telephone manner
- Must be able to work independently with minimal direct supervision and as part of a team
- Consistently follow up on items/tasks
- Perform consistently under pressure and handle pressure/disappointment professionally
- Must be focused and attentive to details
- Must be able to function with interruptions and deadlines
- Strong organizational skills with ability to handle multiple priorities effectively
- Able to work well with numbers
Andreea, andreeasaraolu@gemcabinets.com
Warehouse Labourer
Reporting to: Warehouse Supervisor
Department: Warehouse
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the centre of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Warehouse Labourer is responsible for handling products and materials, shipping and receiving as well as general building maintenance and clean-up. Reporting to the Warehouse Supervisor, you are a motivated self-starter that takes pride in your work and believes in working collaboratively to get the job done. The Warehouse Labourer will work in a fast-paced but casual environment and play a supporting role in ensuring customer satisfaction by handling all materials carefully in order to mitigate damage while adhering to safe job practices and procedures.
KEY RESPONSIBILITIES
- Careful handling of products and materials received and shipped in various locations while adhering to organizational procedures
- Support Warehouse Operations by helping develop best practices for the Shipping and Receiving Processes
- Perform various informal duties as directed
- Wrapping locally built products
- Assist other departments as required with safely moving large items
KNOWLEDGE & SKILLS REQUIRED
- Ability to work both independently and as part of a team
- Ability to work in a fast-paced environment
- Communicates clearly and effectively
- Attention to detail
- Able to work well with numbers
- Must be able to lift up to 100lbs and stand for 8 hours
- Forklift experience and pallet jack operation
- Driving, twisting, bending, overhead lifting, pushing, and pulling
- Responsible for maintaining excellent quality, safety, and warehouse standards
Colin, colinneil@gemcabinets.com
Design Consultant
Reporting to: Retail Sales Manager
Department: Sales
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Design Consultant is responsible for managing the relationship with the customer by providing exceptional customer service while also driving sales and organizing the design, pricing, measuring, ordering, collection and follow up for each of their orders for the duration of the project cycle. The Design Consultant will work in a fast paced professional environment and play a critical role in ensuring customer satisfaction by building and maintaining relationships with clients, promoting and selling products offered by Gem Cabinets, actively engaging staff in all departments to ensure their client’s needs are met and representing the company in a professional and ethical manner.
KEY RESPONSIBILITIES
Design and price orders from blueprints or client measurements while providing advice on functionality and value
- Solicit business and present base pricing on a quote letter with layouts and 3-D’s in a timely manner
- Meet clients at their worksites or showroom as needed for selections or upgrades ensuring all 3-D’s and layouts are signed and any changes are initialed by the customer.
- Consulting and facilitating color and finish selections with clients
Perform site measures to ensure the design will fit correctly in the space provided
- Mark outs to ensure plumbing, electrical, and heating are all correct
- Verify appliance specifications and trim kits to ensure they will fit
- Complete hazard assessment forms for every site measure as required under the company safety policy
Attend monthly sales meetings and keep up to date with current offerings, discontinuations, samples, procedures and pricing structures from various suppliers
Adhere to the dress code appropriate to each task o PPE is required for construction site visits including measuring
Maintain a professional, positive attitude and show respect to your clients and fellow employees
KNOWLEDGE & SKILLS REQUIRED
- 2020 Software
- Cabinet design designation or equivalent industry experience
- Interior Design Technologist (preferred)
- Excellent written and verbal communications skills, project management skills along with exceptional interpersonal skills
- Good computer skills in Outlook, Word, and Excel
- Proven ability to resolve conflict
- Strong problem solving and negotiation skills
- Ability to be diplomatic when dealing with clients
- Ability to establish and maintain good rapport with builders
- Ability and willingness to work extended hours and weekends to address employee, subcontractor and customer needs/expectations
- Performs consistently under pressure
- Ability to work effectively with limited direct supervision and flexible time in an office environment
- Possess a valid Class 5 drivers license and personal vehicle
Ryan, ryanstykalo@gemcabinets.com
Service Technician – Subcontractor
Reporting to: Service Field Supervisor
Department: Service
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the centre of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Service Technician is responsible for performing repairs, touch-ups, warranty items, and completion of work required in the field. All information should be communicated about site conditions, parts required and providing accurate reasons regarding why work was needed to the Service Coordinators in the office.
The Service Technician will work in a fast-paced semi-casual environment and play a critical role in ensuring customer satisfaction by actively engaging the Service Coordinators, Site Superintendents and Homeowners in a wide range of customer service scenarios while adhering to quality control standards, jobsite safety and making sure building codes are followed.
KEY RESPONSIBILITIES
- Arrive at and complete daily appointment items scheduled by the Service Coordinator in a timely manner
- Complete hazard assessment forms for every site appointment as required under the company safety policy
- Perform any repairs, touch-ups, warranty items, completion work, or maintenance as noted
- Troubleshoot, identify and make clear notes regarding anything still to be completed and fill out stats with times for each reason
- Report to the Service Coordinator the status of each project on a daily basis and provide updates
- Maintain accurate records and paperwork on a daily basis
- Communicate with the Service Coordinators, Site Superintendents, and Homeowners to develop and maintain effective rapport and exceptional customer service
- Adhere to the dress code appropriate to each job site and conditions
- Proper PPE as required for construction sites
- Present neat and clean appearance wearing company uniform
- Assist fellow Service Technicians and/or Installation Sub-Contractors with duties as needed
COVERAGE AND EQUIPMENT REQUIRED
- Current WCB coverage and Personal Liability Coverage ($2,000,000)
- Current First Aid (Emergency)
- Current CSTS – Construction Safety Training System
- Criminal record check
- Appropriate PPE, steel toed boots, hard hat, ear and eye protection
- E-mail and smart phone capable of e-mailing site pictures, reports, invoices, receiving updates and schedules
- Alberta #2 first aid kit
- A 10lb ABC fire extinguisher
- All necessary tools with proper guards in good working condition
KNOWLEDGE & SKILLS REQUIRED
- Cabinetmaking or 5 years equivalent field experience
- Valid driving license – class 5, clean driving abstract
- Detailed understanding of customer service
- Thorough knowledge of the standard methods, equipment, materials, tools and practices of the cabinet making trade
- Ability to learn quickly, think logically and understand abstract relationships
- Ability to perform math; read technical information, analyze situations to define issues and draw conclusions
- Flexibility is required to work with others and operate equipment using a variety of processes
- Strong attention to detail
- Must be able to lift up to 50 lbs. and stand on feet for 8 hours
- Physical/Environmental requirements: driving, walking, standing, lifting, bending, kneeling
- Strong project management skills
- Strong and effective written and verbal communication and exceptional interpersonal skills
- Strong problem solving and negotiation skills
- Must be able to function with interruptions and deadlines
- Perform consistently under pressure and handle pressure professionally
- Ability to be diplomatic when dealing with clients
- Ability to establish and maintain good rapport with Site Superintendents and Homeowners
- Must be able to work independently
To apply for this position, please send your cover letter and resume to:
Gem Cabinets, andreeasaraolu@gemcabinets.com
Service Technician
Reporting to: Service Field Supervisor
Department: Service
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the centre of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Service Technician is responsible for performing repairs, touch-ups, warranty items, and completion of work required in the field. All information should be communicated about site conditions, parts required and providing accurate reasons regarding why work was needed to the Service Coordinators in the office.
The Service Technician will work in a fast-paced semi-casual environment and play a critical role in ensuring customer satisfaction by actively engaging the Service Coordinators, Site Superintendents and Homeowners in a wide range of customer service scenarios while adhering to quality control standards, jobsite safety and making sure building codes are followed.
KEY RESPONSIBILITIES
- Arrive at and complete daily appointment items scheduled by the Service Coordinator in a timely manner
- Complete hazard assessment forms for every site appointment as required under the company safety policy
- Perform any repairs, touch-ups, warranty items, completion work, or maintenance as noted
- Troubleshoot, identify and make clear notes regarding anything still to be completed and fill out stats with times for each reason
- Report to the Service Coordinator the status of each project on a daily basis and provide updates
- Maintain accurate records and paperwork on a daily basis
- Ensure adequate parts and inventory are present in the vehicle for all jobs to be completed
- Communicate with the Service Coordinators, Site Superintendents, and Homeowners to develop and maintain effective rapport and exceptional customer service
- Adhere to the dress code appropriate to each job site and conditions
- Proper PPE as required for construction sites
- Present neat and clean appearance wearing company uniform
- Assist fellow Service Technicians and/or Installation Sub-Contractors with duties as needed
KNOWLEDGE & SKILLS REQUIRED
- Cabinetmaking or 5 years equivalent field experience
- Valid driving license – class 5, clean driving abstract
- Detailed understanding of customer service
- Thorough knowledge of the standard methods, equipment, materials, tools and practices of the cabinet making trade
- Ability to perform math; read technical information, analyze situations to define issues and draw conclusions
- Flexibility is required to work with others and operate equipment using a variety of processes
- Strong attention to detail
- Must be able to lift up to 50 lbs. and stand on feet for 8 hours
- Steel toe boots and glasses / goggles are required
- Physical/Environmental requirements: driving, walking, standing, lifting, bending, kneeling
- Strong project management skills
- Strong and effective written and verbal communication and exceptional interpersonal skills
- Perform consistently under pressure and handle pressure/disappointment professionally
- Ability to be diplomatic when dealing with clients
- Ability to establish and maintain good rapport with Site Superintendents and Homeowners
Gem Cabinets, andreeasaraolu@gemcabinets.com
