Careers
Service Technician
The Service Technician is responsible for performing repairs, touch-ups, warranty items, and completion work required in the field while also relaying information about site conditions, parts required and providing accurate reasons regarding why work was needed to the Service Coordinators in the office.
The Service Technician will work in a fast-paced semi-casual environment and play a critical role in ensuring customer satisfaction by actively engaging the Service Coordinators, Site Superintendents and Homeowners in a wide range of customer service scenarios while adhering to quality control standards, jobsite safety and making sure building codes are followed.
Knowledge and skills required:
- Cabinetmaking or 5 years equivalent field experience
- Valid driving license – class 5, clean driving abstract
- Detailed understanding of customer service
- Thorough knowledge of the standard methods, equipment, materials, tools and practices of the cabinet making trade
- Ability to learn quickly, think logically and understand abstract relationships
- Interest in keeping up with ever-changing technology
- Ability to perform math; read technical information, analyze situations to define issues and draw conclusions
- Flexibility is required to work with others and operate equipment using a variety of processes
- Ability to work with a wide diversity of individuals
- Strong attention to detail
- Must be able to lift up to 50 lbs and stand on feet for 8 hours
- Steel toe boots and glasses / goggles are required
Gem Cabinets, info@gemcabinets.com
Residential Cabinetry Installer
The Installation Sub-contractor is responsible for the completion of contracted cabinet installation work required in the field as per the standard installation practices, following all policies and procedures and maintaining a safe, clean working area.
The Installation Sub-contractor will work in a fast-paced casual environment and play a critical role in ensuring customer satisfaction by actively engaging Site Superintendants, homeowners, Designers and the Installation department in a wide range of scenarios while adhering to our quality control standards, job site safety, and making sure building codes are followed.
Key responsibilities:
- Arrive at and complete installations as scheduled in a timely, courteous, and professional manner, as detailed in the Gem Installation Manual
- Ensure appropriate clothing and PPE is worn
- Review Installation documents on site and bulder specific requirements in the manual
- Maintain accurate records and paperwork on a daily basis
- Complete hazard assessment form as required under the company safety policy
- Complete Installation Report and identify with clear notes any items still to be completed with reasons why the work could not be done and submit to the Installation Department
- Ensure proper equipment and materials are present
- Confirm saw blades and drills bits are sharp, all screws, etc. are stocked in your vehicle
- Inspect all materials and notify the Installation Manager of any items that may be missing or damaged
- Attend monthly safety meetings lead by the Installation Manager
- Keep up to date with Safe Job Practices and Procedures
- Communicate any ongoing concerns regarding site conditions, product and/or design issues
Coverage and equipment required as a Sub-contractor:
- Current WCB coverage and Personal Liability Coverage ($2,000,000)
- Current First Aid (Emergency)
- Current CSTS – Construction Safety Training System
- Appropriate PPE, steel toed boots, hard hat, ear and eye protection
- E-mail and smart phone capable of e-mailing site pictures, reports, invoices, receiving updates and schedules
- Alberta #2 first aid kit
- 5lb ABC fire extinguisher
- All necessary tools with proper guards in good working condition
Knowledge and skills required:
- Cabinetmaking or 5 years equivalent field experience
- Valid driving license
- Thorough knowledge of the standard methods, equipment, materials, tools and practices of the cabinet making trade
- Ability to learn quickly, think logically and understand abstract relationships
- Interest in keeping up with ever-changing technology
- Ability to perform math; read technical information, analyze situations to define issues and draw conclusions
- Flexibility is required to work with others and operate equipment using a variety of processes
- Ability to work with a wide diversity of individuals
- Strong attention to detail
- Must be able to lift up to 100 lbs and stand on feet for 8 hours
- Steel toe boots and glasses / goggles are required
- Physical/Environmental requirements: driving, walking, standing, lifting, bending, kneeling
- Basic written and verbal communication skills
- Some problem solving and negotiation skills
- Must be able to function with interruptions and deadlines
- Perform consistently under pressure and handle pressure/disappointment professionally
- Consistently follow up on items/tasks
- Ability to be diplomatic when dealing with clients
- Ability to establish and maintain good rapport with Site Superintendants and Homeowners
- Must be able to work independently
Job Type:
- Full Time
Experience:
- Cabinetry Installation: 5 years (Preferred)
- Cabinetry: 10 years (Preferred)
Location:
- Edmonton (Preferred)
Licence:
- Drivers License (Class 5) (Preferred)
Gem Cabinets, info@gemcabinets.com
