Careers
Design Consultant
Reporting to: Sales Manager
Since 1977 Gem Cabinets have been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers whom we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
As a Design Consultant, you’ll play a hands-on role in transforming our clients’ visions into reality while driving sales and fostering strong, lasting relationships. You’ll collaborate directly with customers—guiding them through design options, pricing, and product selections to create beautiful, functional spaces. In this fast-paced, creative environment, you’ll stay ahead of design trends, offer expert recommendations, and work closely with internal teams to ensure each project’s success. Your design expertise, problem-solving skills, and dedication to exceptional service will ensure every client leaves thrilled with their final result. If you’re passionate about design, enjoy working with people, and thrive in a dynamic setting, this role is for you!
KEY RESPONSIBILITIES
- Design & Sales: Create designs and price orders based on blueprints and client measurements. Provide timely layouts, 3-D renderings, and upgrade options. Guide clients through color, finish selections, and project timelines.
- Client Interaction: Meet with clients in the showroom or on-site, ensuring all documents are approved and changes recorded. Respond to client inquiries within 24 hours, escalating as needed.
- Site Measures: Accurately measure client worksites, verifying appliance specs and accounting for plumbing, electrical, and HVAC. Complete hazard assessments per safety policies.
- Communication & Teamwork: Maintain daily availability and communicate schedule changes. Share knowledge and ensure coverage during absences.
- Account Management & Professionalism: Ensure account payments before delivery. Maintain professional dress, including PPE for site visits.
KNOWLEDGE & SKILLS REQUIRED
- Cabinet design designation or equivalent industry experience.
- Preferred: Interior Design Technologist qualification.
- 1+ year experience in sales, customer service, or cabinet design.
- Proficiency in 2020 Design software and Microsoft Office
- Strong communication, project management, and client service skills.
- Ability to manage multiple priorities, solve problems, and resolve conflicts diplomatically.
- Detail-oriented, self-motivated, and adaptable in fast-paced settings.
- Valid Class 5 driver’s license and personal vehicle for site visits.
Pay Structure: The annual salary for this position ranges from $40,000 – $60,000, depending on experience. Upon the successful completion of a designated probationary period, the compensation structure will shift to include a base salary plus commission.
If this opportunity sounds like one you might be interested in, we would love to hear from you. At Gem Cabinets all of our roles are essential to delivering an exceptional customer experience, and we pride ourselves on our culture.
To apply for this position, please send your cover letter and resume to:Gem Cabinets, hr@gemcabinets.com
Service Technician – Subcontractor
Department: Service
Since 1977 Gem Cabinets has been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the centre of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.
The Service Technician is responsible for performing repairs, touch-ups, warranty items, and completion of work required in the field. All information should be communicated about site conditions, parts required and providing accurate reasons regarding why work was needed to the Service Coordinators in the office.
The Service Technician will work in a fast-paced semi-casual environment and play a critical role in ensuring customer satisfaction by actively engaging the Service Coordinators, Site Superintendents and Homeowners in a wide range of customer service scenarios while adhering to quality control standards, jobsite safety and making sure building codes are followed.
KEY RESPONSIBILITIES
- Arrive at and complete daily appointment items scheduled by the Service Coordinator in a timely manner
- Complete hazard assessment forms for every site appointment as required under the company safety policy
- Perform any repairs, touch-ups, warranty items, completion work, or maintenance as noted
- Troubleshoot, identify and make clear notes regarding anything still to be completed and fill out stats with times for each reason
- Report to the Service Coordinator the status of each project on a daily basis and provide updates
- Review and verify details as requested by the Service Coordinator
- Maintain accurate records and paperwork on a daily basis
- Ensure adequate parts and inventory are present in the vehicle for all jobs to be completed
- Communicate with the Service Coordinators, Site Superintendents, and Homeowners to develop and maintain effective rapport and exceptional customer service
- Attend monthly safety meetings lead by the Service Manager
- Keep up to date with Safe Job Practices and Procedures
- Communicate any ongoing concerns regarding site conditions, product and/or design issues
- Adhere to the dress code appropriate to each job site and conditions
- Proper PPE as required for construction sites
- Present neat and clean appearance wearing company uniform
- Assist fellow Service Technicians and/or Installation Sub-Contractors with duties as needed
COVERAGE AND EQUIPMENT REQUIRED
- Own vehicle suited to accommodate tools and material
- Current WCB coverage and Personal Liability Coverage ($2,000,000)
- Current First Aid (Emergency)
- Current CSTS – Construction Safety Training System
- Criminal record check
- Appropriate PPE, steel toed boots, hard hat, ear and eye protection
- E-mail and smart phone capable of e-mailing site pictures, reports, invoices, receiving updates and schedules
- Alberta #2 first aid kit
- A 10lb ABC fire extinguisher
- All necessary tools with proper guards in good working condition
KNOWLEDGE & SKILLS REQUIRED
- Cabinetmaking or 5 years equivalent field experience
- Valid driving license – class 5, clean driving abstract
- Detailed understanding of customer service
- Thorough knowledge of the standard methods, equipment, materials, tools and practices of the cabinet making trade
- Ability to learn quickly, think logically and understand abstract relationships
- Interest in keeping up with ever-changing technology
- Ability to perform math; read technical information, analyze situations to define issues and draw conclusions
- Flexibility is required to work with others and operate equipment using a variety of processes
- Ability to work with a wide diversity of individuals
- Strong attention to detail
- Must be able to lift up to 50 lbs. and stand on feet for 8 hours
- Steel toe boots and glasses / goggles are required
- Physical/Environmental requirements: driving, walking, standing, lifting, bending, kneeling
- Strong project management skills
- Strong and effective written and verbal communication and exceptional interpersonal skills
- Strong problem solving and negotiation skills
- Must be able to function with interruptions and deadlines
- Perform consistently under pressure and handle pressure/disappointment professionally
- Consistently follow up on items/tasks
- Ability to be diplomatic when dealing with clients
- Ability to establish and maintain good rapport with Site Superintendents and Homeowners
- Must be able to work independently
To apply for this position, please send your cover letter and resume to:
Gem Cabinets, hr@gemcabinets.com
